OBJECTIVE
Seeking a fulfilling position that allows me to utilize my creative problem-solving skills and expand my knowledge of various IT technologies and systems. With extensive Customer Service experience, I am able to provide positive and professional interactions with customers both internal and external.
MJ Thomas Photography Denver, CO
Yearbook Photographer
May 2019 - March 2020
Trusted individual tasked with interfacing among children K-12. Maintained high customer service with school administrations. Responsible for proper care and maintenance of all equipment. Primary point of contact in the Denver branch for all local IT issues and upgrades.
Epic Mountain Express Edwards, CO
Van Driver
Febuary 2019 - April 2019
Responsible for the safe transportation of guests to and from the Vail Valley area to Denver International Airport.
Vail Resorts Vail, CO
Grooming Operations (Cat Driver)
October 2018 - February 2019
Responsible for properly grooming the ski slopes of Vail ski resort to maintain a quality and safe ski experience.
The Whiskey Biscuit Englewood, CO
Server
February 2017 - July 2018
Recruited by the founders to help open the restaurant. Aided in cultivating a friendly, responsible, and family style atmosphere among the staff.
Wynkoop Brewing CO / Breckenridge-Wynkoop Home Office Denver, CO
Server / Admin / Canning Operations
July 2009 - November 2017
Integral and flexible part of the operations for a well branded Denver Institution. Assisted in the training of customer facing employees. Aided home office in the detailed digitization of documents. Independently researched and initiated a project to change the workflow of the accounting department. Successfully ensured quality control of canning operations at the Wynkoop Brewing Co.
LGC Associates Indianapolis, IN (based in Denver)
Senior IT Associate January 2008 – May 2009
The singular point of contact for any and all IT related issues, purchases, consultation, and recommendations for the entire company. Supported up to 55 people in 14 offices nationwide. Implemented an inventory and ticketing system to assist in the tracking of assets and timely solution for all IT issues. Negotiated and coordinated telecom service with a nationwide vendor in 7 offices. Designed and published several form based websites to assist in the recruitment of candidates for large events. Remotely maintained and monitored all networking and printing devices companywide. Complimented continuous improvement of the company by researching new and upcoming technologies.
Nelnet Denver, CO
IT Support Analyst September 2006 – October 2007
Provided and documented 1st tier support for a variety of internal departments. Responsible for the creation and removal of internal employees in the various IT systems. Provided detailed documentation for both internal reporting and governmental auditing. Monitored legacy system logs for security breaches. Coordinated communication between internal and external customers for application testing.
Miami University, Oxford, OH
MIS, Bachelor of Science August 1996 – May 2002
Degree in Management Information Systems with a focus on Systems Analysis. Contributed to team projects, to create simulated real-world applications. Member of the Delta Chi Fraternity and WMUB Red Hawk Radio.
Skills
Aloha
MS Office
Windows: 8/7/Vista/XP
Spiceworks
Volutive
CSupport
Remedy
Intermediate Networking Knowledge
VOIP
Polycom & Cisco Systems
Office Equipment Operation and Maintenance
Customer support and guidance